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In this episode, Scott Lynch (Managing Director of Community Therapy) speaks with Shirley Dalton (Professional Speaker, Leadership Coach and Creator of the Blueprint for Business Freedom).

Image of podcast guest Shirley Dalton

Together they discuss the value of developing an understanding of personality and communication to improve professional relationships. They explore personality types, communication styles, active listening, feedback, and provide practical tips for enhancing communication in various settings.

There is so much actionable information in this episode. We hope get some value from it!


  • Great communication starts with active listening.
  • Understanding your own personality type can help you adapt your communication to meet the needs of others.
  • Understanding oneself and setting good intentions are important for providing the best experience and treatment in the healthcare setting.

0:00 – Introduction
2:25 – Understanding Personality and Communication
8:35 – The REACH Personality Framework
11:07 – Demonstration of Profiling and Quadrants with Scott
21:51 – Adapting Communication in Different Settings
31:46 – Vulnerability and Feedback
40:43 – Identifying Exceptional Communicators
45:35 – How Fulfilment and Quality Communication Are Linked
49:01 – Learning Opportunities with Shirley

Complementary 1 Hour ‘Aha’ Session
Shirley’s Website
Shirley’s LinkedIn

Community Therapy Website
Community Therapy YouTube
Community Therapy Facebook
Community Therapy LinkedIn
Scott’s LinkedIn