Contract Physiotherapy & Occupational Therapy

We partner with residential aged care providers to manage their Physiotherapy and Occupational Therapy services.

We become a part of your care team and also look after:

  • recruitment
  • training and ongoing continuing education requirements
  • scheduling
  • leave coverage
  • support of our therapists

Pain Management Programs

We understand the intricacies of ACFI and are experienced in delivering pain management programs that are compliant with ACFI 12.3, 12.4a & 12.4b claims. ​

Our programs are also compliant with the January 1 2017 ACFI changes.​

We work with you to ensure your residents receive appropriate clinical care in a commercially sound way.

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Physiotherapy Assessment & Care Planning

We understand the aged care standards and the upcoming common standards and assist providers to meet these.

​Our Physiotherapists become part of your care team, providing initial assessments, post fall reviews, post hospital reviews, clinical reviews and manual handling reviews. We participate in clinical meetings and liaise with family and doctors.

We are able to use your documentation systems – we are experienced with aged care software such as iCare, leecare & manad.

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Exercise Therapy

We understand that ACFI currently provides no funding for exercise therapy but we are able to work with allied health assistants and leisure & lifestyle staff to ensure effective exercise therapy can be delivered in a commercially viable manner.​

We are up to date with current best evidence on exercise research. What exercises help decrease falls? What exercises help decrease fraility? What exercises help people living with Parkinson’s?​

We know the answers to these questions and stay up to date with emerging evidence.

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Manual Handling Training

We provide both theory and practical manual handling education for staff of residential aged care providers.​

We cover safe lifting techniques and ergonomics for all staff.​

We cover all personal care manual handling tasks such as transfers, slide sheets and use of lifters.

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Residential FAQ

  • In what ways do you help facilities with compliance?

    We provide Physiotherapy and Occupational Therapy services, including Pain Management Programs.

    When we provide our services to residential aged care facilities, we help with compliance with the Aged Care Quality Standards in terms of clinical care as well as the Aged Care Funding Instrument.

  • How quickly can you deploy a team in a facility?

    Typically, there is a minimum of a four week process.

    When an aged care facility leaves an enquiry for ongoing services, the first process is to organise a meeting so we can understand the needs of the facility. Largely looking at how many service hours are required to meet the clinical and compliance needs of the organisation.

    It is also very important to us that both organisations are a good fit, in terms of our mission, vision and value being in alignment.

    Please view our About page to learn more about what we stand for.

  • What size organisations do you primarily partner with?

    We partner with all types of organisations, from small standalone facilities, not for profit, community-owned organisations to large for-profit organisations.

    There is no minimum or maximum size of the facility that we can offer services to. Our current partnerships are serving facilities between 40 and 300 beds.

  • What KPIs do Community Therapy work on to improve the healthcare of an organisation?

    With new rules surrounding mandatory reporting with quality indicators, our team will help with strategies to prevent and manage pressure injuries and are well placed to decrease the incidence of falls as well.

    If we’re running a pain management program for the facility, we’ll report on the performance of that pain management program and compliance against ACFI.

    We can either establish a reporting mechanism or work with a reporting mechanism that the facility is already using.

  • What types of feedback have you had from a facility and how did this make you improve?

    The feedback we receive is overwhelmingly positive and it is typically in terms of improved resident clinical care.

    Since introducing Community Therapy’s service, we have seen facilities:

    • Decrease their falls rates (measured quarterly)
    • Decreased their use of opioid medications (from our pain management services)
    • Improve resident mobility and quality of life
    • Increase ACFI revenue


    While negative feedback is rare, Community Therapy has a complaint and feedback policy that we follow to prevent any recurrence if a complaint or grievance occurs.

  • Does Community Therapy have an organisational structure?

    Yes, please contact us and we are happy to provide this for you.

    Community Therapy’s Director is a Physiotherapist and Management team are all clinicians, either Physiotherapists or Occupational Therapists.

  • What are the relationships between Community Therapy staff and facility staff?

    One of our core values is community, which is inline with our name, Community Therapy.

    Part of this value is becoming part of the facility’s community, to become an asset for them. We don’t consider ourselves a contracted team, rather, an integral part of that organisation.

    Our Clinical and/or Operations Manager is onsite each fortnight. Additionally, Community Therapy’s Director will attend executive meetings as required.

  • How does Community Therapy project manage its involvement with a facility?

    This comes down to structures and timelines.

    Each facility or organization has different expectations in terms of how they want to oversee the management of our programs.

    Some will want monthly reports via email, others may want fortnightly or monthly meetings with our Clinical Manager. Community Therapy can meet any of those requests.

    During our initial meetings with managers, we work very closely to streamline systems, meetings, reviews and expectations.

  • Can you describe how you schedule services a residential aged care facility?

    When we partner with a residential aged care facility for Physiotherapy services we go through a comprehensive process of establishing their requirements. Each organisation will be different and, as a result, the scheduling required needs to be developed to suit the individual facility.

    At Community Therapy, we draw up a schedule of service that anticipates the level of support the facility needs from us. As part of this process, we gather an understanding of how many residents there are, as well as the facility’s rate of falls and hospital admissions. We also discuss the organisation’s established management plan for aspects of care, such as care plan review frequency and existing pain management programs. In some cases, it will be relevant to look into whether there is a need for us to deliver training. This might take the form of regular staff training on manual handling, for example.

    This process and feedback from the facility enables us to formulate a proposal for recommended weekly hours of service. From there we consult further and develop an organisation-specific contract.

  • Are you aware of the RUCS and AN-ACC?

    Our leadership team is well aware of the RUCS and the proposed AN-ACC. These are standing items on our monthly leadership meeting at present as we continue to monitor the progress.

    We are working closely with our residential partner organisations and will support them in the anticipated changes in the medium term.

    If you would like to talk about these changes, even if you don’t partner with us, contact us to organise a time to chat with our Director Scott Lynch.

  • Does Community Therapy ever help form boards or take part in committee meetings?

    When we are partnered with aged care facilities, we are typically part of different committees.

    This may include a falls committee, a pain management committee and a work health and safety committee. In some cases, our work with an organisation may identify the need for a committee that doesn’t yet exist. If that is the case, we will forward recommendations and can work with the organisation to establish necessary committees.