We provide all the allied health services that aged care providers need

Residential FAQ

• In what ways do you help facilities with compliance?

  As a company, we are experienced in adhering to the Aged Care Quality Standards across residential care and also across our partnerships with community aged care providers.

  We are experienced in using all types of clinical documentation software, including icare, manad, leecare, ecase and many more.

• How quickly can you commence services in a facility?

  Our individual assessment or therapy services can commence within 1-2 weeks and we can prioritise urgent clinical concerns.

  Our contracted services where we establish weekly Physiotherapy assessments, care planning, and group programs can take 1-2 months as we need to formalise agreements with the residential aged care provider and then operationalise scheduling and recruitment needs.

• What size organisations do you primarily partner with?

  We partner with all types of organisations, from small standalone facilities, not-for-profit, community-owned organisations to large for-profit organisations.

  There is no minimum or maximum size of the facility to that we can offer services.

• What KPIs do Community Therapy work on to improve the healthcare of an organisation?

  With new rules surrounding mandatory reporting with quality indicators, our team will help with strategies to prevent and manage pressure injuries and are well placed to decrease the incidence of falls as well.

  We can either establish a reporting mechanism or work with a reporting mechanism that the facility is already using.

• What types of feedback have you had from a facility and how did this make you improve?

  The feedback we receive is overwhelmingly positive and it is typically in terms of improved resident clinical care and mandatory quality indicators.

  While negative feedback is rare, Community Therapy has a complaint and feedback policy that we follow to prevent any recurrence if a complaint or grievance occurs.

• Does Community Therapy have an organisational structure?

  Yes, please contact us and we are happy to provide this for you.

• What are the relationships between Community Therapy staff and facility staff?

  One of our core values is community, which is inline with our name, Community Therapy.

  Part of this value is becoming part of the facility’s community, to become an asset for them. We don’t consider ourselves a contracted team, rather, an integral part of that organisation.

   

• How does Community Therapy project manage its involvement with a facility?

  This comes down to structures and timelines.

  Each facility or organization has different expectations in terms of how they want to oversee the management of our programs.

  Some will want monthly reports via email, others may want fortnightly or monthly meetings with our managers. Community Therapy can meet any of those requests.

  During our initial meetings with managers, we work very closely to streamline systems, meetings, reviews and expectations.

• Can you describe how you schedule services a residential aged care facility?

  When we partner with a residential aged care facility for ongoing services we go through a comprehensive process of establishing their requirements. Each organisation will be different and, as a result, the scheduling required needs to be developed to suit the individual facility.

  At Community Therapy, we draw up a schedule of service that anticipates the level of support the facility needs from us. As part of this process, we gather an understanding of how many residents there are, as well as the facility’s rate of falls and hospital admissions. We also discuss the organisation’s established management plan for aspects of care, such as care plan review frequency. In some cases, it will be relevant to look into whether there is a need for us to deliver training. This might take the form of regular staff training on manual handling, for example.

  This process and feedback from the facility enables us to formulate a proposal for recommended weekly hours of service. From there we consult further and develop an organisation-specific contract.

• Are you aware of the RUCS and AN-ACC?

  Our leadership team is well aware of the RUCS and the AN-ACC.

  You may find our on-demand webinar “Introduction to AN-ACC” useful – https://www.communitytherapy.com.au/courses/an-acc-introduction/

• Does Community Therapy ever help form boards or take part in committee meetings?

  When we are partnered with aged care facilities, we are typically part of different committees.

  This may include a falls committee, a pain management committee and a work health and safety committee. In some cases, our work with an organisation may identify the need for a committee that doesn’t yet exist. If that is the case, we will forward recommendations and can work with the organisation to establish necessary committees.