NDIS Physiotherapy & Occupational Therapy
We support adult NDIS participants with Occupational Therapy and Physiotherapy services.
We are a community practice and travel to our client’s homes or places of work.
Mobile Service throughout the Hunter & Central Coast
Community Therapy is a Registered NDIS Provider
Community Therapy provides professional Occupational Therapy and Physiotherapy services to NDIS participants.
We specialise predominantly in equipment prescription and home modifications with our Occupational Therapy service.
Our Physiotherapists assist participants to improve their functional capacity with rehabilitation to improve strength, balance and endurance and also develop and implement maintenance programs to assist with preventing the decline of functions over time.
Community Therapy is NDIS registered and assists both agency managed participants as well as participants that self manage their plan or manage their plan with plan management services.
Community Therapy was certified against the NDIS practice standards by SAI Global.
We work with participants to provide appropriate assistive equipment such as:
- wheelchairs – manual and electric
- custom seating
- shower and bathroom aids and equipment
- everyday activity assistive equipment
We assess, quote and trial the equipment with participants.
Our Occupational Therapists work with participants to make big or small changes to their home to move around and access their home safer.
We assist with modifications such as:
- stair climbers
- platform lifts
- bathroom renovations
We manage the planning and quoting of modifications and ensure all modifications are completed safely.
Occupational Therapy is a core service offering for Community Therapy.
Our OTs specifically address:
- Equipment requirements
- Assessments, equipment trials & reports required to complete Assistive Technology Requests
- Scope of works, plans and quotes required for home modifications
We work with participants to design and manage appropriate exercise programs to help:
- reduce pain
We work with NDIS participants living with disabilities that have extreme functional impairments or very high support needs.
We work with a variety of building types including:
- Residential homes
- Group homes
- Villas, duplexes & townhouses
We work with participants to increase their independence with everyday tasks and activities.
We work on building:
- physical skills
- cognitive skills
- motor planning
- organisational skills
- use of adapted techniques and technologies
Goal Setting with NDIS Participants
We work with new NDIS participants and their family or support network to set clear goals so our therapists can develop a robust and realistic plan on how to best help them achieve the goals.
Typically, large broad goals will be set with an NDIS planner and will already be stipulated in the respective NDIS plan (i.e. safe access to community).
A Physiotherapist or Occupational Therapist will often help participants define additional smaller goals to help progress towards a larger, broad goal (i.e. learn how to independently use the internet to look up bus timetable or complete 5 minutes of walking each day with the goal of managing 20 minutes each day in the coming months).
NDIS Frequently Asked Questions
Can I choose the hours for the appointment at my home or work?
Yes. When you make a booking, our team will contact you to work out a mutually beneficial time.
How do I know when you’ve accepted me as one of your clients?
As per our process, we’ll ensure we are the appropriate provider for the participant. Once that’s established, we will reply via the means that you have already contacted Community Therapy and notify you that we can accept your referral.
We usually respond to all referral enquiries within one to two business days.
How will I be kept up to date with the status of my NDIS service?
Our therapists will keep our participants up-to-date using any method they are comfortable with.
Most of our participants are updated via email, and occasionally text messages. Please note our therapist are always available by phone and our participants will possess the direct phone number for their allocated therapist.
Our therapists update our participants on a regular basis. Participants can expect to be updated regarding assistive technology requests with the NDIS and all matters relating to their assistive technology.
My first language is not english, how can we overcome this?
The primary way to overcome non-English speaking background communication challenges is to ensure either the participant has an interpreter or family member that can interpret.
Otherwise, if that is not available, our therapists can organise interpreting support prior to the visit through the local area health district or service NSW. However please notify us of this circumstance before the appointment as this requires organising and may change the cost of the service.
What NDIS specific training or professional development does Community Therapy provide to its staff?
Community Therapy’s staff maintain awareness of the educational resources offered by the NDIS (i.e. newsletter, e-courses).
All of our Occupational Therapists and Physiotherapists are AHPRA registered and perform mandatory annual professional development to maintain their registration.
Is it worth “shopping around” for NDIS service providers or is pricing regulated by the NDIA?
Participants or a participant’s representative should be shopping around for NDIS services to ensure the prospective provider can meet their particular needs.
The rates are chosen by the provider, although there is a maximum price per hour set by the NDIA. The NDIA review their price guidelines on an annual basis.
These pricing guidelines are applied to Physiotherapy, Occupational Therapy and all the subsequent items that may result from the service.
What happens if I have a complaint about your NDIS service?
The most efficient course of action would be to phone Community Therapy’s current Managing Director, Scott Lynch on 1300 031 935, who is the point of contact for complaints.
Additionally, if you do not feel comfortable liaising with Community Therapy directly, please forward your complaint NDIS commission – https://www.ndiscommission.gov.au/
Also, a complaint may be appropriately directed to https://www.fairtrading.nsw.gov.au/ in some circumstances and some guidance is found on their website when searching NDIS on their search function.
Does the NDIS differ between states & territories in Australia?
The NDIS, as a Federal insurance scheme, is a partnership between states and territories with the Federal government. As the NDIS has been rolled out, the funds originally allocated for state schemes has been allocated into Federal funding for the NDIS.
Each state and territory is adopting the Federally operated NDIS on different schedules, resulting in differences between regions. For example, Newcastle NSW was one of the first trial regions, so it has been one of the longest running areas for the NDIS and is readily available for local residents.
If you have questions regarding the NDIS rollout in their region, contact the NDIS directly using the helpful resources link at the bottom of this page.
You can also download our NDIS FAQ document which has additional resources about the scheme.