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NDIS Allied Health Services
We support NDIS participants with Dietetic, Exercise Physiology, Occupational Therapy, Physiotherapy and Speech Pathology services. You can scroll through our services here.
We are NDIS registered and gained full certification against with NDIS practice standards with our audit conducted by SAI Global.
We are a community based practice and travel to the participant’s homes for assessment and therapy.
We provide services across the Central Coast, Lake Macquarie, Newcastle, Hunter Valley and Port Stephens regions.
Our head office is based in Mayfield and our Central Coast office is based at Erina.
Mobile Service throughout the Hunter & Central Coast
Community Therapy is a Registered NDIS Provider
We are very proud to be a registered NDIS provider with our full certification against with NDIS practice standards assured by auditors SAI Global.
This means that we have clear processes to ensure that we:
- Only accept referrals for participants and clients that we are suitable to support
- We ensure that participants and clients have clinicians that are skilled to support their disabilities and medical conditions
- We have clear systems for managing incidents and complaints
- We have clear systems for quality improvement
Obviously there is a lot more to our policies and procedures however the few things mentioned above are just an example.
These clear systems ensure that our team is well supported and that our organisation is stable yet innovative. This allows us to focus on our mission of supporting our clients to live enriched and meaningful lives with our outstanding mobile allied health services.
As we are NDIS registered, we are able support participants no matter how they are managing their NDIS plan. We can support participants that have the NDIS plans self managed, plan managed or agency managed.
We work with participants to provide appropriate assistive equipment such as:
- Wheelchairs – manual and electric
- Custom seating
- Shower and bathroom aids and equipment
- Everyday activity assistive equipment
We assess, quote and trial the equipment with participants.
Our Occupational Therapists work with participants to make big or small changes to their home to move around and access their home safer. We assist with modifications such as:
- Stair climbers
- Platform lifts
- Bathroom renovations
We manage the planning and quoting of modifications and ensure all modifications are completed safely.
Occupational Therapy is a core service offering for Community Therapy.
Our OTs specifically address:
- Equipment requirements
- Assessments, equipment trials & reports required to complete Assistive Technology Requests
- Scope of works, plans and quotes required for home modifications
We work with participants to design and manage appropriate exercise programs to help:
- Reduce pain
Our Speech Pathologists work with people living with a range of disabilities affecting their:
Our Dietitians work with people living with a range of disabilties to support:
- Weight management
- Eating habits
- Meal planning
- Skill building with cooking and shopping
- Diabetes management
- Management of other conditions such as IBS and GORD
Goal Setting with NDIS Participants
We work with NDIS participants and their family or support network to set clear goals so our therapists can develop a robust and realistic plan on how to best help achieve their goals.
Typically, large broad goals will be set with an NDIS planner and will already be stipulated in the respective NDIS plan (i.e. safe access to community).
Our clinicians will often help participants define additional smaller goals to help progress towards a larger, broad goal (i.e. learn how to independently use the internet to look up bus timetable or complete 5 minutes of walking each day with the goal of managing 20 minutes each day in the coming months).
NDIS Frequently Asked Questions
How will I be kept up to date with the status of my NDIS service?
Our therapists will keep our participants up-to-date using any method they are comfortable with.
Most of our participants are updated via email or text messages. Please note our therapist are always available by phone and our participants will possess the direct phone number for their allocated therapist.
Our therapists update our participants on a regular basis. Participants can expect to be updated regarding assistive technology requests with the NDIS and all matters relating to their assistive technology.
My first language is not english, how can we overcome this?
The primary way to overcome non-English speaking background communication challenges is to ensure either the participant has an interpreter or family member that can interpret.
Otherwise, if that is not available, our therapists can organise interpreting support prior to the visit.
What NDIS specific training or professional development does Community Therapy provide to its staff?
All of our Allied Health professionals are AHPRA registered or registered with their National Association and perform mandatory annual professional development to maintain their registration.
Part of this professional development is education on the NDIS. This can include updates made to the NDIS by the NDIA, new equipment on the market for participants and updates to research on supporting disabilities and medical conditions.
Is it worth shopping around for service providers or is pricing regulated by the NDIA?
Participants or a participant’s representative should be shopping around for NDIS services to ensure the prospective provider can meet their particular needs.
The rates are chosen by the provider, although there is a maximum price per hour set by the NDIA. The NDIA review their price guidelines on an annual basis.
What happens if I have a complaint about your NDIS service?
Complaints can be lodged via out contact page where you will find many ways to contact us and information on how we handle complaints.
Does the NDIS differ between states & territories in Australia?
The NDIS, as a Federal insurance scheme, is a partnership between states and territories with the Federal government.
As the NDIS has been rolled out, the funds originally allocated for state schemes have been allocated into Federal funding for the NDIS.
Each state and territory is adopting the Federally operated NDIS on different schedules, resulting in differences between regions.
For example, Newcastle NSW was one of the first trial regions, so it has been one of the longest-running areas for the NDIS and is readily available for local residents.
If you have questions regarding the NDIS rollout in their region, contact the NDIS directly using the helpful resources link at the bottom of this page.
You can also download our NDIS FAQ document which has additional resources about the scheme.