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In this episode, Scott Lynch (Managing Director of Community Therapy) speaks with Jim Moraitis (Founder and CEO of Village Local), who shares his journey of starting an organization that helps older Australians navigate the complexities of the aged care system.

They discuss ways to best navigate the aged care sector and the importance of prioritising empathy and emotional sensitivity in healthcare.

Image of Jim Moraitis, guest on episode 16 of the Community Therapy Podcast.


– Building trust and authority is crucial in navigating the changing aged care landscape.
– Empathy and care are essential in providing quality healthcare experiences.
– Prioritizing the consumer experience is essential and greatly improves the way an organisation operates.

0:00 – Introduction and Background
1:20 – The Why Behind Village Local
6:34 – Starting Village Local
10:33 – Building Trust and Authority
17:47 – Barriers in the Aged Care Sector
23:41 – Empathy and Care in Healthcare
35:07 – Creating Systems for Better Support
45:13 – Prioritising The Consumer Experience
50:08 – Concluding Thoughts

VillageLocal Website –
VillageLocal Community Hub –
CarePath Navigator Program –
Youtube –
Facebook –
Linkedin –

Community Therapy Website –
YouTube –
Facebook –
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Scott’s LinkedIn –